– Terms and Conditions of Service – FeverSafe Features and Pricing Plans as specified on the feversafe.hellothing.com website – Any such additional terms and conditions provided for on the feversafe.hellothing.com website.
Terms not defined herein shall have the meaning set forth in the FeverSafe Terms & Conditions.
You may decline to submit any information through the Service, in which case we may not be able to provide our Service to you.
“Customer” (also referred to as; you, your, yours) is the person, company, entity, group or other organisation that is the contracting party entering into the Agreement with FeverSafe for the supply of Services by way of a Customer Account.
“Customer Data” has the meaning described herein the section titled ‘Information we collect and or receive’
“Information” means collectively the Customer Data and Other Information
“FeverSafe” (also referred to as; us, we, our) means Hellothing, the entity that gathers, handles and manages your information when using the Website or Services.
“FeverSafe Platform” has the meaning ascribed to it in the Terms and Conditions of Service.
“Non-FeverSafe Product” has the meaning stipulated herein the section titled ‘Exclusions Section 5’.
“Other Information” has the meaning described herein the section titled ‘Information we collect and or receive’.
“Services” means the FeverSafe mobile and desktop applications, downloaded, activated, used or delivered through the FeverSafe platforms and infrastructure, feversafe.hellothing.com, or any other interaction between the Customer and FeverSafe products and services.
“Third-Party Providers” means companies external to FeverSafe who provide third-party websites, products, services, software and/or applications which are examples of “Non-FeverSafe Product”.
“Third-Party Service Providers” means companies external to FeverSafe who may:
“User” means any individual or administrator that has registered, or been pre-registered to use the FeverSafe Platform and Services on the Customer Account.;
“Website” means any FeverSafe website used to provide FeverSafe Services.
The Customer is responsible for its policy and procedures with regards to information provision and can control their own information and content through the settings and administration provision on their Account and or on the User Device.
If the User has specific queries in respect of their information or content, they should, in the first instance, contact their Customer administrator.
Subject to applicable laws, individuals in certain countries, including the European Economic Area, have statutory rights in respect of their personal data. Personal data is essentially data which identifies you as an individual. These rights include things such as the right to request access to the information, to have it corrected, erased or restricted, the right to move, copy or transfer data and the right to object to our use of data. Some of these actions can be changed within the Account settings and or on the Device, others may require FeverSafe involvement.
Questions in respect of General Data protection Regulation (GDPR) should be directed to .
FeverSafe may collect and or receive Information, collectively Customer Data and other information and data (“Other Information”) in a variety of ways:
7.1 “Customer Data”
7.1.1 Customer data comprises identifiable information which is made available by Customers, Users or individuals using the FeverSafe Website and Services such as:
7.2 “Other Information”
Other Information comprises information that could be used to identify Customers, Users or individuals using the FeverSafe Website and Services.
7.2.1 Communications Content, the content of all communications on or through the Services including:
Information that you or other people may share about you when they use the Services including all content, pictures, videos, messages, other information or comments uploaded or shared with users,
Information provided to FeverSafe when you or the other people that you engage with contact us for Services support, suggestions or contact FeverSafe for other assistance.
Information context about the frequency, duration and patterns of contact, for example FeverSafe logs the Groups, participants, channels, content and links you interact with along with the frequency and the duration, the types of files shared and what Non-FeverSafe Products are used (if any).
7.2.2 Website and Service Usage information
The Information that is gathered by FeverSafe is used in accordance with our terms and conditions of service provision and in accordance with the Customer’s instructions. The Customer dictates their own policies and procedures with regards to how information can be used, shared and disclosed. FeverSafe may use Information collected from you in any one or more of the following ways:
8.1 Services Delivery
8.2 Account Management & Billing
8.3 Account Support
8.4 Research & Development and Product & Services Improvements
8.5 Security and Abuse
8.6 Third-Party Service Providers
FeverSafe may employ Third-Party Service Providers and individuals to:
These Third-Party Service Providers have access to your Information in order to perform the tasks assigned to them on our behalf.
8.7 Access and or Use of Non-FeverSafe Product
8.9 Legal & Regulatory Compliance
FeverSafe will retain and use Information only as long as is necessary to implement, administer and manage our performance obligations under the Agreement, to resolve disputes, to enforce our agreements, to support business operations, to develop and improve our Services or as required to comply with an applicable law.
If your FeverSafe Service is made available and administered by a Customer Account that was registered by your organisation (e.g. your Company employer) your User Account Information is retained for as long as the Company Customer Account is active. This means, that even after your User Account is deleted, the Information that you may have provided, for example, posts, comments, files, messages or other Information, will remain until the Customer Account is deleted in order to allow other Users to continue using the Services (for example project files or comments that you may have provided whilst using the Services)
If your FeverSafe Services are made available directly to you as the registered contracting party and administrator of such Customer Account, then on the deletion of Customer Account, the Information will be deleted, within 48 hours of receiving an Account deletion request.
The deletion of Customer Data and other use of the Services by the Customer may result in the deletion and/or deidentification of certain associated Other Information.
FeverSafe does not sell your information to advertisers or to third parties. FeverSafe does provide an open communications platform and Services which facilitates communication and as such, the sharing of information. The Customer controls their Information and sharing policies and procedures between and in itself and with third-parties. This section explains how FeverSafe shares information.
10.1 The Customer’s instructions.
Within the FeverSafe community, when you select to share, communicate and interact through the website and or Services within your selected audience.
10.2 Third-Party Service Providers
With Third-Party Service Providers who provide services, apps, Websites or assist FeverSafe in providing Services or in supporting our business.
Financial transactions relating to our Platform and Services may be handled by payment service provides. We share transaction data with payment service providers to the extent necessary for processing, refunding payments or dealing with complaints or queries in relation to payments.
10.4 Customer Administration
The Customer may administrate and oversee User Accounts and all the associated information.
10.5 Non-FeverSafe Product
FeverSafe may share Information to facilitate and or enable the Customer and the User to access and make use of the services, applications, content of Non-FeverSafe Product supplied by Third-Party Providers. (refer to the Exclusions section 5)
10.6 Corporate affiliates.
FeverSafe may share Information with any member of our group of companies, this means our subsidiaries, ultimate holding company and all its subsidiaries.
10.7 FeverSafe business transaction
A change in FeverSafe’s business, such as financing, merger, consolidation, asset sale, acquisition, bankruptcy, insolvency, dissolution or re-organisation or some such similar transaction, Information may be shared or transferred subject to the standard Confidentiality Agreements.
For the purposes of obtaining insurance cover, managing risk or obtaining professional advice in the general running of the business.
10.9 Legal Compliance and enforcements of rights.
Where disclosure is necessary for compliance with a legal obligation or regulation, investigation of fraud or in defence of legal claims including out of court procedures and in the defence and protection of rights.
10.10 Safety and Security
Where disclosure is necessary for safety and security such as the investigation of suspicious activity or breaches of our terms or policies
10.11 De-identified or Aggregated data
Data that is de-identified, so that it is no longer reasonably associated with an identified or identifiable natural person, may be retained and used by FeverSafe for any business purpose for example to analyse trends for research and development in order to improve our Services but it will not be used to specifically analyse any personal characteristics about you.
FeverSafe takes security and reliability very seriously and we do our utmost to make sure our platforms are failsafe by using best of breed products and adhering to the highest industry practices. We may, at our sole discretion, enhance security procedures as new technologies and procedures become available. We use technical and organisational measures to safeguard your Information that we collect, process and store to prevent suspicious activity or breaches of our terms or policies. Technical and organisational measures include measures to deal with any suspicious activity and or suspected data breach. However, no system is perfectly secure or reliable, the internet is inherently an insecure medium. When you use the FeverSafe Platform and or Services you accept that there are risks from intrusion by others.
FeverSafe expressly prohibits the use of our website and Services to anyone under the age of 16 years. FeverSafe Services are not knowingly provided to individuals under 16 years of age. If we learn that a child under the age of 16 years has provided us with information, we will take the necessary steps to delete such information.
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